Retail Sales & Management

Position Summary:

Steinway & Sons is currently seeking a Brand Ambassador with a passion for luxury and a love of the arts for its showroom in Princeton, New Jersey.

The right candidate has a proven track record in successfully generating sales within luxury retail or project type environments. The candidate must have an outgoing and engaging personality who can engage with clients on many different levels. While the ability to play piano is not a requirement for the job, musical and tonal understanding is highly beneficial as our clients often seek guidance and recommendations during instrument selections. Experience with business development and lead generating activities are preferred to ensure a continued pro-active approach to sales. In addition to focusing on showroom sales, a large part of this job will involve outreach and business development with the Asian community in the Philadelphia and South Jersey markets.

Main Responsibilities: 

• Achieve personal sales goals and support store in achieving goals 

• Develop and implement a sales strategy designed to engage with the Asian music community

•  Develop and cultivate customer leads and relationships 

•  Identify opportunities to build new prospects within assigned markets

•  Support and partner with centers of influence in order to drive qualified prospects into the showroom

Requirements

Qualifications, education and experience:

•  Bachelor’s degree required

•  Fluency in English and Mandarin required.

• Background in music required, Piano preferred

•  Prior experience working full time or in an internship in sales, customer service, events management or related role preferred 

•  Superior communication, planning, and organizational skills

•  Strong knowledge of MS Word, Outlook and Excel preferred 

• Highly motivated, results-oriented self-starter with excellent problem-solving skills and the ability to work independently and drive new business

• Note: This position requires some local travel, and candidate must have access to a car. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

Apply Today
 

Position Summary:

Steinway & Sons is looking for an experienced piano technician to join its elite Concert & Artist team, based in the iconic Steinway Factory in New York City. The Concert Technician will provide piano technician and selection services for the world’s top Steinway artists and legendary venues including Carnegie Hall, Village Vanguard, Lincoln Center and more. This is a highly coveted role, providing a chance to work with the world’s finest instruments and artists.

Main Responsibilities:

• Travel to concert halls, festivals, competitions and recording sessions nationwide to prepare, maintain and tune with Steinway pianos and Steinway Artists, Orchestras and Universities who own and use Steinway pianos

• Work with the factory manufacturing team to provide feedback on new production pianos and partner on initiatives to improve quality, design and performance of new Steinway pianos

• Prepare and maintain concert instruments to Steinway’s historic standards for performances and selections

• Test the tone and action of the pianos to assure Steinway standards are met prior to putting piano into service

• Assist in selection process of pianos to be used by various artists, answer technical questions and adjust piano to specific demands of performer

• Meet the expectations of artists and customers through the regulations and/or voicing of individual instruments according to Steinway performance standards

• Attend and remain on location for certain events, recordings, and performances to fully support Steinway artists and venues

Requirements / qualifications, education and experience:

• High school diploma

• 2 years formal training school for piano technology or related certifications

• 5+ years of piano technician experience

• Experience supporting festivals preferred

• Must be able to do solid concert tunings, have experience in voicing Steinway hammers and regulating skills

• Candidates must participate in technical evaluation

• Must be able to work flexible hours for performances, including nights/weekends

Note: This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

The expected base salary range for this position is around $70,000/year plus a quarterly bonus. Exact compensation will vary based on skills and experience. Employees are eligible to participate in a robust benefits package on their first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Salary Description:
$70k/year plus bonus

Apply Today
 

Position Summary:

Steinway & Sons is seeking an Institutional Sales Representative to be based out of either their Philadelphia or Princeton company-owned showrooms. This role will manage institutional sales at higher education and secondary institutions in the Philadelphia/South Jersey area. (including universities, colleges, Private Schools, K-12 Public Schools, and Houses of Worship).  

Main Responsibilities: 

• Build and cultivate strong long-term relationships with higher education and secondary institutions

• Make public presentations to educational individuals and groups with professional sales recommendations

• Conduct inventory assessment to support schools in managing their piano inventory

• Be knowledgeable of and act on potential sales opportunities that are occurring in the market (i.e. building of a newconcert hall or music school, granting of new endowment from music program patron…)

• Assist and advise in fund-raising efforts for institutions requiring this aid

• Achieve personal sales goals and support Northeast team in achieving region goals

• Attend concerts, galas, and other artist-related events to represent Steinway and build relationships

Position Qualifications:

• Bachelors’ degree in a music-related field, or related experience in luxury sales or the arts

• 2+ years of work experience in customer service or sales and proven track record of success

• Strong verbal and written communication, planning, creative problem-solving and organizational skills

• Technology experience, including MS Office, Teams, CRM systems, Slack, Zoom, and more

• Ability to work under pressure and meet deadlines as required. 

• Ability to interact with customers, vendors, administrators, concert artists, and educators.

• Strong, engaging executive presence and a passion for higher education ideal

• This position requires some local travel; candidate must have valid driver’s license and access to a car.

Apply Today
 

Position Summary:

Steinway & Sons is currently seeking an experienced Retail Sales Representative, with a passion for luxury and a love of the arts, for our company-owned showroom in Beverly Hills, Los Angeles. This role has the potential to grow into a selling manager.

The right candidate has a proven track record in a proactive approach to sales, with past experience in business development, lead generating activities and generating sales prospects. The candidate must have an outgoing and engaging personality who can engage and build relationships with clients on many different levels. While the ability to play piano is not a requirement for the job, it is highly preferred; musical and tonal understanding is required as our clients often seek guidance and recommendations during instrument selections. In addition to focusing on showroom sales, a large part of this job will involve outreach and business development.

Main Responsibilities:

• Achieve personal sales goals and support store in achieving goals

• Develop sales strategy and forecasts for customer/client base

• Develop and cultivate customer leads and relationships

• Implement a sales referral outreach program for key influencers (i.e. piano technicians, real estate agents, designers, piano teachers, etc.)

• Coordinate all piano technical needs after sale follow up (tuning, etc.) and in store as needed

• Use the CRM system to manage and follow up with leads

• Support all in store and regional promotional events (generating and cultivating sales)

• Resolve customer issues in a timely manner

Qualifications, education and experience:

• Bachelor’s degree and experience in piano sales required

• Min. 2 years experience within music/piano sales in a commission-based environment

• Outstanding business development and sales management skills

• Superior communication, planning, and organizational skills

• Basic knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business

Note: Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

This is a commission-based sales role with average annualized earnings of $150,000-250,000 for successful employees, with uncapped earnings potential. Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Apply Today
 

Position Summary:

Steinway & Sons is currently seeking a Sales Representative, with a passion for luxury and a love of the arts, for our Miami showroom. This role is an opportunity for a competitive, self-starter interested in building a career in at Steinway & Sons, the maker of the world’s finest pianos.

This role has high earnings potential and is responsible for leading sales and marketing efforts across our wide customer base. Successful candidates will possess an outgoing and engaging personality and the ability to connect and build relationships with potential customers within the market. This role requires a highly organized, detailed individual with strong communication skills who can effectively represent the Steinway & Sons brand.

Main Responsibilities:

• Lead sales and marketing efforts within the market

• Follow up with customers and prospects to understand needs

• Support the planning and implementation of events and programs

• Recommend and/or implement new market opportunities and high traffic areas for offsite promotional events and programs

• Support and partner with centers of influence in order to drive qualified prospects into the showroom (piano teachers, music educators/music schools)

• Promote the Steinway Educational Partner Program

• Support and attend promotional programs and events

Requirements

• Bachelor’s degree

• Background in music required, Piano preferred

• Fluency in English and Spanish is required

• Prior experience working full time or in an internship in sales, customer service, events management or related role

• Superior communication, planning, and organizational skills

• Strong knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently to drive new business

• Geographic flexibility to work in the US

• Note: This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

Average earnings for successful candidates fall into the $180,000 range, with uncapped earnings potential.

New employees are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and much more.

Salary Description

$180k/yr

Apply Today
 

Position Summary:

Steinway & Sons is seeking a Spirio Engagement Coordinator to work with institutions on implementing Spirio, our player piano system.

This role is responsible for supporting the implementation of Spirio at institutions who own a Spirio, to ensure Institutions are optimizing the Spirio technology and functionality for masterclasses, distance learning and other applications.

Main Responsibilities:

• Provide after sales service to Spirio owning institutions

• Ensure institutions are set up with the proper technical equipment and have the necessary bandwidth

• Build and cultivate strong long-term relationships with Spirio owning institutions

• Train and education institutional staff and technicians on how to use Spirio

• Communicate and be the point person for rolling out updates and new technologies to institutions

• Create and lead Spirio Institutional user groups

• Be knowledgeable about Spirio and identify opportunities for institutions to use Spirio

• Build relationships and engage with institutions on many different levels

Requirements

Position Qualifications:

• Bachelors’ degree required, masters a plus

• Background in music, especially piano

• Superior communication, planning, creative problem-solving and organizational skills

• Technology experience

• Highly motivated self-starter with the ability to work independently and drive new business

• Strong, engaging executive presence and a passion for higher education required

• This position requires some domestic travel ~1x per month.

The estimated annualized base salary range for this role is $50,000-$55,000. Compensation will vary based on skills and experience. New employees are eligible to participate in a robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Salary Description

$50-55k/yr

Apply Today

Position Summary:

Steinway & Sons is currently seeking experienced Sales Manager for our company-owned showroom in Seattle, Washington. The right candidate has a proven track record in a proactive approach to sales, with past experience in luxury sales, business development or customer service. Past experience selling pianos is required. The candidate must have an outgoing and engaging personality who can build relationships with clients on many different levels. While the ability to play piano is not a requirement for the job, it is highly preferred; musical and tonal understanding are highly beneficial as our clients often seek guidance and recommendations during instrument selections.

Main Responsibilities:

• Achieve personal sales goals and support store in achieving goals

• Develop and cultivate customer leads and relationships

• Implement a sales referral outreach program for key influencers (i.e. piano technicians, designers, piano teachers, etc.)

• Coordinate all piano technical needs after sale follow up (tuning, etc.)

• Use the CRM system to manage and follow up with leads

• Support all in store and regional promotional events 

• Work with customers to resolve issues

Requirements

• Bachelor’s degree

• Background in music required, Piano preferred

• Prior experience as a piano salesperson or sales manager is required.

• Superior communication, planning, and organizational skills

• Strong knowledge of MS Word, Outlook and Excel

• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently to drive new business

• Note: This position requires some local travel. Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time

Average earnings for successful candidates fall into the $200,000 range, with uncapped earnings potential.

New employees are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and much more.

Salary Description

$200k/yr

Apply Today